FREQUENTLY ASKED QUESTIONS
For us to give you an accurate and timely quote or place an order please fill out the following Order form.
The cost of your screen printing order will be determined by a number of factors. The number of garments ordered, garment brand, number of ink colors in your graphic, and number of print locations on the garment. For an accurate quote, fill out our Order Form.
The cost of your embroidery order will be determined by your specific logo. Your logo will be digitized by our design team, telling us how many stitches are required to recreate your image using stitches. After this process, which can take up to 48 hours, the cost can be determined. For an accurate quote fill out our Order Form and we will start the digitizing process.
Definitely not, although purchasing small quantities is more costly. If you order at least 25 garments for orders that include 1-3 ink colors or 50 garments for orders that include 4-7 ink colors, there are NO set up costs. If you want to order under those specific amounts you will be charged a set up fee per screen/ink color used. Set up fees are charged because of the time involved in…the Set Up!
Yes you can, but because you are not getting at least 25 garments you will have to pay Set Up Fees. Every night the screens we use during the day are washed and prepped to be used the next day with new artwork. Even if you just got shirts made and only need a few more, we still need to go through the entire process of ordering the garments, payment, set up, etc.
Generally our turnaround time is 7-10 business days from point of payment and print ready artwork received. We do have busier times in the year so be sure to let us know if you have a deadline and we will try to accommodate your request.
If we can, we do! Rush orders vary in price at an added cost from 10% to 100% of the total invoice cost. If you need your order completed before the time we have you scheduled, just let us know in your Order Form and we will try to accommodate you. See our Rush Order prices.
It is very difficult to deal with 4 different people on the same order. Have the band confirm all details prior to placing your order and have 1 person as the main contact. This will ensure that no mistakes are made, no details are missed, and the order is completed in a timely fashion.
We are open 9am to 4pm Monday to Thursday and 9am to 3:30pm Friday. We are closed on weekends and stat holidays.
Our shop is located in Sylvan Lake, Alberta, Canada
Absolutely! We ship anywhere in Canada. Freight costs will be added to your invoice when shipping is required. Our main couriers are Purolator, UPS, Loomis/Canpar, and Fedex.
Payment can be made the following ways:
- Direct Deposit
- eTransfer (Email Money Transfer)
- Cheque
- Debit
- Credit Card*
- Cash
*If paying with Credit Card, a 3% transaction fee will be added to your order.
We do not process any orders without receiving payment first. Your order will be scheduled once payment is made.
No, we require payment prior to scheduling your order.
Not always, this is called over/under run. Please account for 2% of your order to be short or extra. We try very hard to make each order perfect, but screen printing has many different factors that can sometimes affect the number of garments received. Keep this in mind when ordering.
We don’t recommend it. Screen printing works the best when it is printed on a completely flat surface. When printing on a zipper, pockets, or seam, it creates a build-up of ink and the print is not up to our standards. If requested, we will print on whatever surfaces the client wants and do our best but we will not accept responsibility for how the print turns out.
Discharge printing is meant for garments that are made of 100% black cotton and works best on T-shirts and tank tops. Discharge ink uses a chemical reaction that removes (discharges) the dye in the fabric of the garment, so after one wash the print is virtually unnoticeable by touch. It is the softest hand-feel print you can get. It is similar to bleach except discharge ink will not damage the fibers of the fabric. Using Clear Discharge Ink will strip the fabric to it’s natural fiber which is a very light brown shade (not white). Using White Discharge Ink will replace the fabric dye with a bright white print. White Discharge Ink can leave a ‘film’ on the shirt; this film disappears after the first wash and you are left with a soft white print.
There are also some fabric colours that do not discharge well such as royal blues, greens, purples, and reds. On fabrics other than 100% cotton, such as 50/50 blends and fleece garments, discharge inks are not predictable and we cannot guarantee the results. We always do a test before starting the run. Click Here for an example.
Softy inks explained here.
The main difference, from a screen printer’s point of view, is the printability. A jersey material (common t-shirt) is very flat and tightly woven and shows detail very well when screen printed. A ribbed material has tiny grooves to allow a good fit on the body but will not show detail very well once screen printed. When we screen print a ribbed garment, it is laid on our printing pallet and ink is laid onto the top grooves of the ribbing. When someone puts on this same shirt, the grooves stretch to fit the body. The bottom grooves that did not get printed are now visible. Think of it kind of like an accordion.
Yes! We mix all of our colors in-house using the Pantone Mixing System.. If you have a custom color let us know the PMS number and we’ll get it matched as close as possible.
Absolutely! Check out our printing capabilities Here. When wanting a print that is oversized please take into consideration the types of garments you will be ordering. For example, Women’s T-shirts, Youth T-shirts, Small Men’s T-shirts will not fit an oversized print. Oversized prints are an additional $0.50 per ink color. Our maximum print size without going into an oversized print is 14 inches wide by 17 inches tall. Our maximum oversized print size is 17 inches wide by 24 inches tall.